State Tax Slip-ups

I filed my 2005 income taxes for Mississippi last April, expecting a couple of hundred dollars back. Then I waited. And waited. And waited. Finally, I call the State Tax Commissioner and ask what’s up. They lost my files.

So I refile. And wait. And wait. And wait. Finally, I start calling in November to ask what’s up. Every time, I get the same reply:

“Our computers are down. Call back later.”

Click. No thank you or have a nice day.

Finally, in December, I check online and it says a check was sent to me on Dec. 5. So I wait for that check to arrive. It never does. I call the State Tax Commissioner (Jackson office) again.

“You’re gonna have to call back. Our computers are down.”

Click.

Why isn’t the STC running efficiently? Forget the fact that I still haven’t gotten the check and these people are rude on the phone, but what is up that their computers are always down? I really think this needs to be looked into. A state government agency should not have malfunctioning computers so often.